![]() I wish they would ship shelf stable food, but oh well. I live outside Canberra(77km to Canberra more to the store) but we were locked out during covid. I started ordering during the pandemic in June 2020. I am actually surprised that a large multinational company seems to lack professionalism, has shocking customer support, ignores Australian law, and then compounds the issue by ignoring any subsequent follow-up. Read more under the Australian Consumer Law, when I buy products and services, they come with automatic guarantees that they will work as specified, and that large items are the responsibility of the vendor to collect. I disagree that I am responsible for returning the item to Costco Auburn. Prior to this, I had lodged a claim with NSW Fair Trading as I had heard nothing from Costco for days about a refund. I contacted Costco, and after a bit of to and fro, they agreed to refund the cost on the proviso that I returned the item to their Auburn Store. After 1 year, there was a serious problem with the fireplace rusting and the metal literally disintegrating when touched. In June of 2021 I purchased an Outdoor Fireplace from Costco Online. I went into good guys today and was price matched a fridge cheaper AND delivery the next day! Amazing service by them. They still have our money, they say it could take a while! NEVER EVER EVER again will I purchase a large item online. They couldn’t even replace the fridge for me quickly as we were desperate for a fridge. They also told me I could bring the fridge in by myself? How the hell was I going to put it in my car?! Read more will receive a refund!!!! This was 4 days after letting them know it was damaged. Contact Costco straight away, they are unable to do anything till they contact toll first, back and forth for days, millions of emails and calls and they finally say we have let our driver know to pick up the fridge it could take 1-2 weeks and THEN you. Upon opening, the fridge is damaged, smashed on the corner. Not much time at all to ensure I am home. They call me the day they are dropping off saying they will be there in 25 mins. ![]() I purchased a fridge online, it took a week to process online and confirm, then another week to hear of arrival.
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